For Customer Service
Hire High-Empathy Agents, Faster
Assess communication skills, empathy, and language proficiency in a single AI interview.
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The Problem
"Resume Roulette"
You can't test empathy or voice tone on a CV.
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High Turnover
Hiring agents who can't handle the stress of the job.
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Inconsistent Quality
Varied language levels across your support team.
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The Zara Solution
Voice-First Vetting
Zara simulates real customer scenarios to test patience and clarity.
Standardized Scoring
Every agent meets the same bar.
Volume Ready
Hire for the holiday rush in days, not months.
Why CSR Engines Love Zara
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Roleplay Simulations
AI acts as an angry customer to test de-escalation skills.
Soft Skills
Measures communication, tone and language crucial for phone support.
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One Global Standard
Ensures fair assessment across global candidate pools.
